Shipping Information

CANADA
 
Free shipping on orders over $100 (before taxes) within Canada & US

British Columbia & Alberta
Flat rate of $12.00 CAD on any orders less than $100 CAD. All orders include tracking

Ontario, Manitoba, Quebec
Flat rate of $15.00 CAD on any orders less than $100 CAD. All orders include tracking

New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador,
 Saskatchewan
Flat rate of $15.00 CAD on any orders less than $100 CAD. All orders include tracking.

Yukon, Northwest Territories, Nunavut
Shipping price will be calculated at checkout.  All orders include tracking.
 
USA
*At this time we do not currently ship to Hawaii, Alaska & Missouri.*

Flat rate of $12 USD on any order less than $100 cad. All orders include tracking.

INTERNATIONAL
We are excited to be offering international shipping. Shipping price will be calculated at checkout. 
 

CUSTOMS, DUTIES, TAXES

We are not responsible for packages held at customs as this is out of our control. We are not responsible for any custom fees, import duties or taxes applied to your order after it is shipped by the country of import. Any cross border duties and taxes are the responsibility of the customer.  


SHIPPING ADDRESS

Siyana Grace is not responsible for lost packages due to incorrect or incomplete shipping information provided by the customer. Please ensure your shipping address is correct. If you notice an address error after confirming your purchase, please contact us via your preferred method as soon as possible. Once your item has been shipped we will have no way to correct the shipping address. 

DAMAGES & LOST PACKAGES

Siyana Grace is not liable for any products damaged while in transit. If you received a damaged order, please contact Canada Post to file a claim. We thoroughly check all of our products before shipping them out to you.
If your tracking information shows your package as being delivered and you cannot locate your parcel, you can contact us via our contact us form in addition to contacting Canada Post directly and we will do what we can to help. 

FREE LOCAL PICKUP

Our local pick up location is in Langley, BC and orders are packaged within 24-48 hours.

You will receive an email confirmation when your order is ready, our full address and available pick up dates + times. Local pickup is always FREE.

LOCAL DELIVERIES

We are offering a $3 local delivery option to addresses up to 5km from us and $4 to addresses from 5km-10km away. Orders will be packaged and out for delivery within 2-3 business days (excluding weekends & holidays).

Please make sure the address entered is correct or that you notify us of any changes immediately. We will not able to change anything once your order is out for delivery. 

Local deliveries are contactless. If you have any special instructions please indicate them at checkout. You will receive and "out for delivery" email and a "delivered" email. We are not responsible for stolen or lost packages.

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