FREE local pick up available in SURREY, BC + FREE shipping on orders over $75 before taxes

Shipping Policy


*As a result of the ongoing COVID-19 impacts, there may be a delay with your order shipping time. We appreciate your understanding during these times.*

At Siyana Grace we quality check every item before sending it out to you. 

 

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email when your order has been shipped along with a tracking number. Your tracking number will provide you with the estimated delivery date set by Canada Post.

Free Local Pick Up

Our local pick up location is available in Surrey, BC and orders are usually packed and ready within 24 hours.
You will receive confirmation when your order is ready and instructions on how to set up a pick up date/time. 

 

We are currently only offering shipping within CANADA and the USA. 

CANADA:

FREE shipping on orders over $75 before taxes
$8 flat rate shipping available in BC
$12 flat rate shipping for all other provinces

USA:

FREE shipping on orders over $60 USD 
On orders under $60 USD shipping is based on weight & calculated at checkout

Customs, Duties and Taxes

Siyana Grace is not responsible for any customs and taxes applied to your order after shipping. Any fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Shipping Address Policy

Siyana Grace is not liable for packages lost or delivered incorrectly due to incorrect or incomplete shipping information provided by the customer. If a package is returned due to an incorrect or incomplete shipping address entered by the customer, the customer will be responsible for the return shipping cost as well as the re-delivery fee.

 Damages

Siyana Grace is not liable for any products damaged or lost while in transit. If you received a damaged order, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.